Privacy Policy

1. Introduction

tayaph ("Company", "we", "us", "our") is committed to protecting the privacy and security of personal information provided by users ("you", "your", "Player") of our online casino and sports betting platform accessible at tayaph.cam and associated mobile applications. This Privacy Policy describes how tayaph collects, uses, stores, shares, and protects your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws and regulations.

By accessing or using tayaph services, creating an account, or providing personal information to us, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately cease using tayaph services and refrain from providing any personal information to us.

This Privacy Policy applies to all personal information collected through tayaph's website, mobile applications, customer support channels, and any other platforms or services operated by tayaph. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of tayaph services and form part of the overall agreement between you and tayaph.

2. Information We Collect

tayaph collects various categories of personal information from and about our users to provide, maintain, improve, and secure our services. The types of information we collect include:

2.1 Registration Information

When you create a tayaph account, we collect personal information necessary to establish and verify your identity, including your full legal name, date of birth, gender, residential address, email address, mobile phone number, and username. This information is required to comply with gaming regulations, prevent underage gambling, verify your eligibility to use our services, and maintain secure account access.

2.2 Identification and Verification Documents

To comply with Know Your Customer (KYC) requirements and anti-money laundering regulations, tayaph may request copies of government-issued identification documents such as Philippine driver's license, passport, UMID card, SSS ID, or postal ID. We may also collect proof of address documents including utility bills, bank statements, or government correspondence. Additionally, we may request photographs or scans of payment cards (with sensitive information redacted) to verify payment methods. All document collection is performed in accordance with Philippine data protection laws and regulatory requirements.

2.3 Financial Information

When you make deposits or withdrawals through tayaph, we collect financial information including payment method details (GCash account information, Maya account details, bank account numbers, payment card information), transaction amounts, transaction dates and times, and transaction history. We also maintain records of your account balance, betting activity, winnings, and losses. Payment card information is processed through secure, PCI-DSS compliant payment processors, and tayaph does not store complete payment card numbers on our servers.

2.4 Usage and Activity Data

tayaph automatically collects information about how you interact with our platform, including games played, bets placed, bet amounts and outcomes, login times and frequency, pages visited, features used, and navigation patterns. This usage data helps us understand player preferences, improve our services, identify technical issues, and detect potentially fraudulent or irregular activity.

2.5 Device and Technical Information

When you access tayaph services, we automatically collect technical information about your device and connection, including IP address, device type and model, operating system and version, browser type and version, screen resolution, mobile network information, and unique device identifiers. This information is used for security purposes, fraud prevention, technical troubleshooting, and to optimize our platform for different devices and browsers.

2.6 Communications

We collect and retain records of communications between you and tayaph, including customer support inquiries and responses, live chat transcripts, email correspondence, feedback and surveys, and promotional communications. This information helps us provide effective customer support, improve our services, and maintain records for dispute resolution and regulatory compliance purposes.

2.7 Cookies and Similar Technologies

tayaph uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior, session management, user preferences, and analytics data. For detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

tayaph uses the personal information we collect for various legitimate business purposes related to providing and improving our online gaming services. Specifically, we use your information for the following purposes:

3.1 Account Management and Service Provision

We use your personal information to create and manage your tayaph account, verify your identity and age to ensure compliance with legal gambling age requirements (21+ in the Philippines), process account registrations and closures, authenticate your access to our platform, maintain your account preferences and settings, and provide you with access to our gaming and betting services. This processing is necessary to fulfill our contractual obligations to you and to comply with legal requirements.

3.2 Financial Transaction Processing

Your financial information is used to process deposits to your tayaph account, facilitate withdrawals of your winnings and remaining balance, verify payment method ownership, prevent payment fraud and unauthorized transactions, maintain accurate financial records, reconcile accounts, and comply with financial reporting and tax obligations. We work with trusted payment processors who maintain the highest security standards to protect your financial data.

3.3 Gaming Operations

We use your information to enable your participation in casino games, sports betting, and other gaming activities offered on tayaph, calculate and credit winnings to your account, maintain accurate game history and betting records, detect and prevent cheating, collusion, or other fraudulent gaming activities, ensure fair play and compliance with game rules, and generate reports required by gaming regulators.

3.4 Security and Fraud Prevention

tayaph uses your personal information to protect our platform and users by detecting and preventing fraudulent activities, money laundering, terrorist financing, and other illegal activities. We monitor for suspicious account behavior and transaction patterns, verify the legitimacy of deposits and withdrawals, enforce our Terms and Conditions, investigate potential violations of our policies, protect against unauthorized access to accounts and systems, and maintain the overall security and integrity of our platform.

3.5 Customer Support

We use your information to respond to your customer support inquiries, resolve technical issues and disputes, provide assistance with account-related questions, investigate and address complaints, and improve the quality of our support services based on feedback and interaction patterns.

3.6 Responsible Gaming

tayaph is committed to promoting responsible gaming practices. We use your information to implement and enforce age verification to prevent underage gambling, monitor for signs of problem gambling behavior, provide access to self-exclusion and account limitation tools, communicate responsible gaming resources and support information, and comply with responsible gaming regulations applicable in the Philippines.

3.7 Marketing and Communications

With your consent where required by law, we may use your contact information to send promotional offers, bonuses, and special deals, notify you of new games, features, or services, provide personalized gaming recommendations based on your preferences, send newsletters and gaming tips, and conduct surveys to gather feedback about your tayaph experience. You may opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our emails.

3.8 Platform Improvement and Analytics

We analyze usage data to understand how players interact with tayaph, identify popular games and features, optimize user experience and interface design, detect and fix technical bugs and performance issues, develop new products and services that meet player needs, and conduct statistical analysis to improve our business operations.

3.9 Legal and Regulatory Compliance

tayaph uses your information to comply with applicable gaming laws and regulations in the Philippines, meet anti-money laundering (AML) and counter-terrorist financing (CTF) obligations, respond to lawful requests from law enforcement and regulatory authorities, maintain required records and reports for regulatory audits, enforce our legal rights and defend against legal claims, and fulfill tax reporting and other legal obligations.

4. How We Share Your Information

tayaph does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, Maya, banks, and other payment service providers), gaming content providers who supply casino games and sports betting platforms, customer support service providers, data hosting and cloud storage providers, analytics and data analysis services, marketing and communications service providers, identity verification and KYC service providers, and IT security and fraud prevention services. All service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your data for any purpose other than providing services to tayaph.

4.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to gaming regulators, law enforcement agencies, tax authorities, and other governmental bodies when required by law, in response to valid legal processes such as subpoenas or court orders, to investigate suspected illegal activities including fraud and money laundering, to protect the rights, property, or safety of tayaph, our users, or the public, or to comply with regulatory reporting requirements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving tayaph, your personal information may be transferred to the successor entity or acquiring party. We will provide notice if your information becomes subject to a different privacy policy as a result of such transaction.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting our customer support team.

4.5 Aggregated and De-identified Data

tayaph may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for purposes such as industry analysis, demographic profiling, marketing research, and other analytical purposes.

5. Data Security Measures

tayaph implements comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Security

We employ industry-standard encryption protocols (SSL/TLS) to protect data transmitted between your device and our servers. All sensitive personal and financial information is encrypted both in transit and at rest using strong encryption algorithms. Our systems are protected by firewalls, intrusion detection systems, and other security technologies. We conduct regular security audits and vulnerability assessments to identify and address potential security risks. Access to our systems and databases is restricted through multi-factor authentication and role-based access controls.

5.2 Administrative Security

tayaph has implemented internal policies and procedures governing data handling, access, and security. Our employees and contractors with access to personal information are bound by confidentiality obligations and receive regular training on data protection and security best practices. We maintain strict controls over who can access different categories of personal information based on job function and necessity.

5.3 Physical Security

Our data centers and server facilities employ physical security measures including restricted access controls, surveillance systems, and environmental controls to protect hardware and infrastructure housing your personal information.

5.4 Payment Security

Financial transactions are processed through PCI-DSS compliant payment processors that meet the highest standards for payment card data security. tayaph does not store complete payment card numbers on our systems. Payment information is tokenized or encrypted by our payment partners.

While we implement robust security measures, no system can be completely secure. tayaph cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You should immediately notify us of any suspected unauthorized access to your account.

6. Data Retention

tayaph retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: We retain your account information for the duration of your active account and for a period after account closure as required by gaming regulations and anti-money laundering laws, typically between five (5) to seven (7) years.
• Financial Transaction Records: Financial transaction data is retained for the period required by tax laws, anti-money laundering regulations, and accounting requirements, typically seven (7) to ten (10) years.
• Gaming Activity Records: Betting history and gaming records are maintained for periods specified by gaming regulators, typically five (5) to seven (7) years.
• Communications: Customer support communications and correspondence are generally retained for three (3) to five (5) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we will retain your contact information on a suppression list to ensure we do not inadvertently send you marketing messages in the future.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies. In some cases, we may retain certain information in aggregated or anonymized form for analytical purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, Filipino users have certain rights regarding their personal information held by tayaph:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request copies of your personal data and information about how we process it. To exercise this right, contact our customer support team with a verified request.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update many aspects of your personal information directly through your tayaph account settings. For information that cannot be self-updated, contact our customer support.

7.3 Right to Erasure

In certain circumstances, you may request deletion of your personal information. However, this right is not absolute and is subject to legal and regulatory requirements that may obligate us to retain certain information for specified periods. We will evaluate each request on a case-by-case basis.

7.4 Right to Object

You have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes. You can opt out of marketing communications through your account settings or by following unsubscribe links in our emails.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format that you can transfer to another service provider, subject to technical feasibility and legal constraints.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact tayaph customer support. We will respond to your request within the timeframe required by applicable law, typically within fifteen (15) to thirty (30) days. We may require verification of your identity before processing your request to protect against unauthorized disclosure of personal information.

8. Cookies and Tracking Technologies

tayaph uses cookies, web beacons, pixels, and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content and advertisements.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website or use our mobile application. Cookies allow us to recognize your device, remember your preferences, and provide enhanced functionality. Some cookies are essential for the operation of our platform, while others are used for analytics, performance optimization, and marketing purposes.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, security, and session management	Session or up to 1 year
Performance Cookies	Collect information about how you use tayaph to improve performance	Up to 2 years
Functionality Cookies	Remember your preferences and settings for personalized experience	Up to 1 year
Analytics Cookies	Help us understand user behavior and measure platform effectiveness	Up to 2 years

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that if you disable or refuse cookies, some features of the tayaph platform may not function properly or may not be available. You can manage cookie preferences through your browser settings or through our cookie consent tool where available.

9. Children's Privacy

tayaph services are intended solely for individuals who are at least twenty-one (21) years of age, the legal gambling age in the Philippines. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under the legal gambling age, we will take immediate steps to delete such information and terminate the associated account. If you believe that we have collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

tayaph reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this document and may provide notice through email, platform notifications, or prominent notice on our website.

Material changes that significantly affect how we collect, use, or share your personal information will be communicated with advance notice where feasible. Your continued use of tayaph services after the effective date of any Privacy Policy changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. International Data Transfers

tayaph primarily operates within the Philippines and stores data on servers located in the Philippines or in secure data centers operated by reputable service providers. In some cases, your personal information may be transferred to and processed in countries outside the Philippines where our service providers or partners operate. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or tayaph's data protection practices, or if you wish to exercise your privacy rights, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the tayaph platform
• Subject Line for Privacy Inquiries: "Privacy Request" or "Data Protection Inquiry"

We are committed to resolving any privacy concerns promptly and professionally. Our customer support team is available 24 hours a day, 7 days a week to assist Filipino players with privacy-related questions. For formal complaints regarding data protection matters, you may also contact the National Privacy Commission of the Philippines.